April 20

2020

April 21

2020

Lean in Europe - visit 28 - Ski Beat

VISIT POSTPONED: The 28th Lean in Europe visit was scheduled to be to Ski Beat's La Plagne resort in the French Alps on 20 & 21 April 2020.

In light of disruption and health concerns associated with the global outbreak of coronavirus this visit will be postponed for the foreseeable future.

Go to the gemba in a real service environment - Genchi, Genbutsu Gennin (現地・現物・現認)  !

The 28th Lean in Europe visit was to look at how lean rules and tools can be applied in a service environment (the hospitality industry). This visit will be led by Prof. Richard Keegan, Adjunct Professor of Lean Operational Excellence, Trinity Business School.

This visit would build upon a previous Lean in Europe visit to Topflight Travel Group (the parent company of Ski Beat and the corporate administrative headquarters). Since hosting that visit in 2017, Topflight has continued to send participants on the EU-Japan Centre's Lean in Europe visits.

Hosted by Ski Beat in its La Plagne resort in The Alps, this hands-on visit would look at lean and guest satisfaction, lean and staff engagement and a practical exercise to improve the breakfast process!

A two-day event, with the possibility of staying on for an additional two days of skiing. This would have been a working visit - Ski Beat is looking for real feedback and to have useful discussions around the guest experience and staff 'delight' (motivation, retention and satisfaction) - in a fun location.

Tentative schedule

Monday, 20 April - Arrival, informal welcome, lecture and coaching, dinner
13:00Deadline for arriving at Geneva Airport (GVA)
14:00Coach leaves Geneva Airport for La Plagne
18:00

Welcome drink and canapés.

Lean discussion and coaching for the next day's process mapping exercise.

20:00Return to your chalets for a small group dinner.
Tuesday, 21 April - Working breakfast, two small group discussions (everyone takes part in both), working lunch, optional dōjō visit
07:30Working breakfast: Enjoy your breakfast whilst mapping the process and identifying the wastes.
09:00Discussion about breakfast process and propose improvements.
10:00

Breakout #1: Lean & Guest Satisfaction

  • Learn how Ski Beat uses Net Promoter Score (NPS) to bring focus to its frontline Kaizen (continuous improvement) activities, and has developed in-house a portable Andon to highlight when action is needed to address a guest's needs.
  • Discuss areas for improvement based on how your company uses Lean to improve customer satisfaction.

Breakout #2: Lean & Staff Engagement

  • Learn how Ski Beat uses Production Planning techniques (including Yamazumi) to balance workload (reducing Mura and Muri), improve staff satisfaction and create the space for continuous improvement.
  • Discuss about areas for improvement based on how your company uses Lean to improve staff engagement.
13:00Working lunch: Report back on the breakfast process mapping, guest satisfaction and staff engagement discussions.
15:00

EITHER coach transfer back to Geneva Airport for evening flights (after 19:00) home

OR stay on for a final session and then two days in the resort:

Coach transfer to Ski Beat's test kitchen in Bourg-st-Maurice.
Dōjō activity: Trial your improvement ideas from the breakfast process mapping.
Coach transfer back to La Plagne.
17:30Free time in La Plagne
20:00Dinner in your chalet
Wednesday, 22nd April - optional programme
Breakfast, full day skiing, afternoon tea, dinner in the chalets
Thursday, 23rd April - optional programme
Breakfast, half-day skiing, coach transfer to Geneva Airport in time for evening flights (after 19:00) home.

Possibility for your partner to accompany you (for 1 to 2½ days of skiing including lunch in the mountain restaurant on the Tuesday).

Who is this visit for?

  • Please note that not all applicants will be allocated places.
  • Places will be awarded to participants based on how they demonstrate that taking part in this visit will assist their company's lean journey.
  • Priority will be given to applicants with some experience in implementing lean.
  • Your sector of activity is unimportant (you might work in hospitality, in another service sector or in traditional or additive manufacturing, for example).
  • EU nationals and COSME nationals including British nationals can apply for a place on this visit.
  • Direct competitors (ski chalet providers) will NOT be able to join this Lean in Europe visit.

Costs to be covered by you/your company

  • You will have to cover your own travel costs to/from Geneva Airport.
  • Should you choose to stay on for the 1½ days of skiing, you will have to cover the costs of your lift passes, hire of ski or snowboard equipment, and private instruction (if needed).
  • Should you choose to be accompanied, you/your partner will have to cover the costs of his/her lift passes, hire of ski or snowboard equipment, and private instruction (if needed).
  • Should you and/or your partner choose to do any skiing, snowboarding or other winter sport, you/(s)he MUST be covered by a comprehensive winter sports insurance policy.

Costs to be covered by the hosts and organiser

  • Airport transfers (between Geneva Airport and La Plagne) for people taking the group transfer.
  • All accommodation and meals (you will be the guests of Ski Beat).

Any questions?

Please e-mail lean@eu-japan.eu or call +32 2 282 3714.

La Plagne 1800 - Ski Beat

EU-Japan Centre's News

More
Joint statement signed by METI Vice Minister Hirose and Director General of DG GROW on the 35th…
The EU-Japan Centre For Industrial Cooperation is pleased to introduce “Eyes on Japan”, which aims…
 Learn more about our EPA helpdesk in this video Or directly on YouTube:
The EU-Japan Centre is pleased to start a new weekly service by publishing brief summary of the…

Events

More
Online
31/12/2022
An 8-part lecture series giving a sound introduction to the practical concepts of applied lean. The EU-Japan Centre Lean Masterclass consisted of lectures, by Professor Richard Keegan, focussing on…
10/01/2023
10-01-23 | 10:30 - 11:30 AM CET   Do you want strategic insight, tactical guidance and real-life examples of how to succeed in the Japanese market? Upon providing an overview of relevant B2C…

Library

More
WCM 30 years video   Find out about WCM celebrating 30 years video
EPA video Learn more about our EPA helpdesk in this video…
Case study - Treefrog  TreeFrog Therapeutics is a French…