'Cross-Cultural' webinar series 3: How to resolve conflicts with Japanese?

12-10-2023 | 10:30 - 11:30 CET

How do you define conflict? How do you deal with it?

The effective way to resolve conflict differs from culture to culture. The Japanese way of conflict resolution is very different from those that may be practiced in many European countries. It is critically important to understand how Japanese consider conflicts and how they handle these in business. Effective conflict management is a key to build long lasting and trustful relationship with Japanese.

This session will help you to:

  • Understand basic framework for conflict resolution / problem solving approaches in Japan
  • Understand how to give negative feedback in Japan (main differences vs. European cultures)
  • Understand the best strategy to find a solution for a conflict resolution with Japanese

The webinar is targeted to EU companies seeking to newly develop, strengthen or improve their current relationship with Japanese clients or partners.

In 40 minutes from your desk, discover:

  • How to sense when a problem / conflict arises in business with Japanese?
  • What to avoid minimizing the risk of potential conflict?
  • How to deal with conflict while understanding the expectations of your counterparts in order to find out the best possible solutions ?

This webinar will not be recorded.


  • Introduction
  • Expert’s presentation
  • Q&A Session

Registration deadline: 11 October 2023

Speaker: Akiko Klahr-Suzuki, president of AKS Japan International. Akiko has over 20 years of experience in global business especially bridging Japan and Europe. She helps to improve efficiency in business development and trustful relationship building with Japanese companies through customized training, consulting, and coaching. 
Previously she worked for a global IT company in Japan and in France working with more than 15 European countries, and for the World Economic Forum (organizer of Davos global conferences) based in Geneva, working with over hundreds of Japanese companies and global leaders.

Her expertise includes global strategies, business development, and cross-cultural leadership, enhancing synergies and collaboration across cultures.

Moderator: Sofia Smerzi, Business Support Coordinator, EU-Japan Centre for Industrial Cooperation
Organiser: EU-Japan Centre for Industrial Cooperation - Brussels Office



Please log in for full access
Subscribe to
our newsletters

The EU-Japan Centre currently produces 5 newsletters :

  • EU-Japan NEWS - our flagship newsletter covering the Centre's support services, information about EU (or Member States) - Japan cooperation
  • Japanese Industry and Policy News
  • “About Japan” e-News (Only available for EU companies / EU organisations)
  • Japan Tax and Public Procurement Weekly Tender Digest (Only available for EU companies / EU organisations)
  • Tech Transfer Helpdesk Newsletter
1 EUR = 169,218 JPY